Shipping Policy
Shipping to the United States
We ship to all 50 states; Washington, DC; We do not ship to PO Boxes.
The shipping methods offered during checkout may differ based on your specific shipping address and the items selected.
*Delivery times go into effect the business day after you place an order.
**Overnight and Saturday shipping availability and order cutoff times are subject to change.
Please see options at checkout.
Orders may be delivered by UPS or the U.S. Postal Service (USPS).
Shipping and handling charges are per shipping address.
Our flat-rate shipping and handling fees apply regardless of order size or weight.
Free standard shipping and handling is valid for logged-in Iliana members on qualifying orders. Offer cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash. Free standard shipping and handling will be automatically applied to qualifying orders at checkout. Orders shipping free to the continental U.S will be sent via standard shipping and delivered by UPS or USPS. Terms of offer are subject to change.
Once your oder has shipped, you'll receive an email with a tracking number and an expected delivery date. However, ILIANA cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility. Our selected carriers do not guarantee a specific time of day for expedited delivery services nor does expedited delivery include weekends. If you are placing an order on a Friday, Saturday or Sunday for expedited delivery, please allow 2-3 days more than the specificied delivery time to receive your order due to the factthat product may be coming from a location that is closed the day your order is placed. ILIANA is not responsible for any loss or stolen packages that have been successfully delivered upon confirmation from associated shipping carrier.
Customer Care cannot edit the product, size or quantity on the order after placed. Should you need to cancel your order, please contact Customer Care immediaely. Once an order has left ourfacility, orders cannot be cancelled.
Please Note: Two day or Overnight Delivery orders are processed the same business day if placed by 1pm CT. Ground orders are processed within 1-3 business das. Allow 2-3 business days to process your order during sample sales, promotional periods or on a holiday.
Ground Shipping: 3-9 Business Days.
Two Day Delivery: 2 Business Days
Overnight Delivery: 1 Business Day